Operational Transition & Training
Built to launch, trained to run.
Time To Launch
30 days
This phase ensures the site is tested, the backend is understood, and the team has the tools needed to confidently operate after launch.
01 Pre-Launch Testing +
- Test orders through the full checkout flow
- Payment validation
- Mobile QA across devices
- Broken link and form testing
02 2-Hour Backend Training +
- Live backend walkthrough
- Order, product, page, and content management basics
- Questions and workflow clarification
03 SOPs +
- Written standard operating procedures for commonly used workflows
- Internal reference materials for ongoing use
04 Screen Recordings +
- Screen recordings of commonly used backend functions
- Repeatable reference videos for handoff and training
05 Support in Hand-Offs +
- Support transitioning key responsibilities
- Clarification of owners, workflows, and next steps